1. Introduction

Thank you for choosing FrankSystem.com (“we,” “us,” “our”). As a leading website and software development company, we are committed to delivering high-quality services and ensuring your satisfaction. This Refund and Return Policy outlines the terms and conditions for refunds and returns related to our services. By engaging with our services, you agree to this policy.

2. Scope of Services

Our services include, but are not limited to, website development, software development, and related consulting services. This policy applies to these services unless otherwise specified in a separate agreement.

3. Refund Policy

3.1. Refund Eligibility

Refunds may be considered under the following conditions:

• Service Not Delivered: If we fail to deliver the agreed-upon services within the timeframe specified in the contract, you may request a refund.
• Significant Non-Compliance: If the delivered services significantly deviate from the specifications outlined in the agreement, you may be eligible for a refund.

3.2. Refund Request Procedure

To request a refund, please follow these steps:

1. Submit a Request: Email us at support@franksystem.com with your refund request. Provide detailed information about the issue and any supporting documentation.
2. Review: We will review your request and assess whether it meets the eligibility criteria outlined above.
3. Resolution: We will communicate our decision within 15 business days. If approved, the refund will be processed to the original payment method within 24 business days.

3.3. Non-Refundable Services

Please note that certain services are non-refundable, including but not limited to:

• Custom Development Work: Work that has already been completed and delivered as per the agreed specifications.
• Consulting Fees: Fees for consultation services that have been rendered.
• Third-Party Costs: Costs incurred from third-party services or purchases made on your behalf.

4. Return Policy

As our services are digital and intangible, we do not offer returns. Once services are delivered and accepted by you, they cannot be returned.

5. Cancellation Policy

5.1. Service Cancellation

You may cancel a project or service agreement under the following conditions:

• Before Work Commences: If you cancel the agreement before work has commenced, you will receive a full refund of any advance payment made.
• After Work Commences: If you cancel after work has started, you will be responsible for payment for the work completed up to the point of cancellation. Refunds will be issued for any amounts paid in advance that exceed the cost of work performed.

5.2. Cancellation Request Procedure

To cancel a service, please:

1. Submit a Request: Notify us via email at contact@franksystem.com with your cancellation request. Include your project details and reason for cancellation.
2. Review and Confirmation: We will review your request and confirm the cancellation and any applicable refund.

6. Contact Us

If you have any questions regarding this Refund and Return Policy or need assistance with a refund or cancellation, please contact us at:

FrankSystem

20 Bailey Cir, Dover , DE 19901 USA
Email: contact@franksystem.com

7. Changes to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of any changes.